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Customer Relations Policy
The success of Doongal as a business will depend on how staff treat its customers.
Providing an open, honest and a courteous attitude not only reflects in a positive
manner the public image of Doongal but will also create customer loyalty, sales and
ultimately job satisfaction.
It’s important to recognise that customers are individuals and their needs and
interests will vary considerably. The ability to build a repour and provide a good
level of service or help with their questions will ultimately promote an environment
conducive for purchasing products.
Some customers prefer not to be approached and can consider even a simple “good
morning” as a sign of harassment. If you perceive this maybe the case allow the
customer time and space to peruse the gallery and only engage in product
promotion if the customer initiates it.
When discussing or answering any questions regarding the background of any artists
Doongal represents it is of vital importance to be honest and open. Do not attempt
to mislead or misconstrue information relating to the artists Aboriginality, location or
circumstances. If unsure about facts ensure that you acknowledge it and if
appropriate offer to research the information and get back to them.
Refer any complaints to Nava Wahl (Compliance Officer).
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