Categories
Aboriginal Rainforest Artists
Central Australian Artists
Aboriginal Rainforest Paintings
Central Australian Paintings
Boomerangs
Didgeridoos
Specials
Doongal Galleries
Queensland Australia
ABN: 89 498 186 108
Phone: +61 7 4093 9999
Email:
For any enquiries or to puchase any paintings or artwork, please
us with the artist's name and painting details.
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Complaints Handling
Policy
At Doongal Aboriginal Art and
Artefacts, we are committed to ensuring that all people performing duties deal
with complaints efficiently and fairly. We wish to ensure that complaints
are handled
to the satisfaction of
the complainant and our company. In order to demonstrate this commitment
to our customers we have developed a detailed complaints handling procedure that
will be followed by our staff to ensure that your complaint is
handled:
- with fairness – to both the
complainant and our company, or the person against whom the complaint is made;
and
- with adequate resources – to
ensure that the matter is resolved efficiently and to our customer’s
satisfaction.
We also demonstrate our commitment to
proper complaints handling by publishing this policy so that consumers are aware
of our approach and also by making a copy of this policy available to consumers,
staff and any other interested parties upon request. If you require further
explanation of this policy, we will be pleased to do so upon request. In order
to ensure that we properly understand your complaint, we will require you to
provide as much relevant information as possible to the staff member who
receives your complaint.
This will be recorded and will be passed on to an
appropriate person for action. You will receive a response from the person
assigned to handle your complaint within 2 business days of the complaint
having been received. This response will detail the steps taken to investigate
your complaint and will suggest fair and reasonable remedies to resolve the
situation. To assist us with our goal of continuous improvement, we will keep a
record of all complaints made and the outcome. This will allow us to
appropriately deal with any systemic or recurring problems that may occur within
our company. If you are dissatisfied with the handling of your complaint, you
may seek a review of the matter by
contacting our Compliance Officer.
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